Taxi Frequently Asked Questions

Question:  What do I have to do to get a taxi cab permit?

Answer:  You must obtain a intent to hire from a cab company first.

Once you have the Intent to Hire, call the SunLine Regulatory Administration to set up an appointment.  Office hours are Monday through Friday from 8 a.m. to 5 p.m..

When coming in for your appointment, you must have the following items with you:

  • Driver's License
  • 10 year DMV print out (new applicants only)
  • Intent to Hire
  • $50 in cash or credit card for payment of the permit


Question:  I am a customer and feel that my ride was unusually long.  What do I do?

Answer:  Obtain the name of the cab company and the driver who provided service to you.  If possible, make a note of the cab number and the time in which the cab was used.

Call the SunLine Regulatory customer service number to make a report about your ride.  Customer service can be reached from 8 a.m. to 5 p.m. PST. at 1-800-347-8628.


Question:  How often are cabs inspected for safety?

Answer:  Twice a year.


Question:  Are taxi fees negotiable?

Answer:  Absolutely.  If you expect to use a taxi service and want to negotiate a rate with the driver, most drivers will accept a negotiated fare.


Question:  Is there training for cab drivers?

Answer:  Most cab companies offer training to their drivers once hired.  Training varies from company to company.