Taxi Frequently Asked Questions
Question: What do I have to do to get a taxi cab permit?
Answer: You must obtain a intent to hire from a cab company first.
Once you have the Intent to Hire, call the SunLine Regulatory Administration to set up an appointment. Office hours are Monday through Friday from 8 a.m. to 5 p.m..
When coming in for your appointment, you must have the following items with you:
10 year DMV print out (new applicants only)
Intent to Hire
$50 in cash or credit card for payment of the permit
Question: I am a customer and feel that my ride was unusually long. What do I do?
Answer: Obtain the name of the cab company and the driver who provided service to you. If possible, make a note of the cab number and the time in which the cab was used.
Call the SunLine Regulatory customer service number to make a report about your ride. Customer service can be reached from 8 a.m. to 5 p.m. PST. at 1-800-347-8628.
Question: How often are cabs inspected for safety?
Answer: Twice a year.
Question: Are taxi fees negotiable?
Answer: Absolutely. If you expect to use a taxi service and want to negotiate a rate with the driver, most drivers will accept a negotiated fare.
Question: Is there training for cab drivers?
Answer: Most cab companies offer training to their drivers once hired. Training varies from company to company.