Departments

There are a number of departments at SunLine that work together to provide reliable transit service which is also environmentally-friendly and at the cutting edge of alternative fuels technology. Here is a list of those departments


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Executive Office

Functions & Responsibilities

Executive Office is responsible for the overall administration and operation of the Agency. This Office provides support to the Agency Board of Directors and maintains all records of the Agency's business.
 

Goals

  • Support the commercialization of Hydrogen Fuel Vehicles and the successful implementation of Hydrogen Technology Projects.
  • Develop SunLine's Center of Excellence as a national training center for alternative fuel technologies.
Performance Management Office

Functions & Responsibilities

The Performance Management Office is responsible for improving the overall efficiency of the systems and processes that support SunLine's daily
operations including key capital projects.
 

Goals

  • Improve the utilization of metrics throughout the Agency
  • Improve the performance of the Agency in regards to compliance requirements
  • Complete operational and facility studies
  • Implement a comprehensive Capital Improvement Plan (CIP)
Safety & Security Office

Functions & Responsibilities

The Safety and Security Department is responsible for providing a safe working environment for employees and ensuring the safety of all passengers. The Safety and Security Department investigates and documents all traffic collisions, passenger injuries and incidents that might cause a liability to the Agency. The Safety and Security Department is also responsible for reporting to various Federal and State regulatory agencies such as Cal-OSHA and the National Transit Database. As part of the responsibility of providing and ensuring safety, the Safety and Security Department trains all new Fixed Route and Paratransit Operators, conducts on-going perishable skills training and remedial training for employees involved in preventable incidents.
 

Goals

  • Identify and obtain funding for Mobile Technology.
  • Install new state of the art surveillance system at all SunLine properties.
  • Implement "Safety Assurance" phase of Safety Management Systems.
  • Complete NIMS training for designated personnel.

 

Operations Office

Transportation

Functions & Responsibilities

Operations Office is responsible for the daily transit services provided to the public by SunBus and SunDial services. The daily service for both fixed route and paratransit encompasses over 1,120 square miles with over 4 million in annual ridership.
SunDial is a Coachella Valley, curb to curb paratransit service designed to meet the requirements of the Americans with Disability Act (ADA). Reservations can be scheduled up to 14 days in advance. SunDial service mirrors SunBus hours of operations and is available within 3/4 of a mile on either side of any local SunBus route (not including Commuter Link 220).
 

Goals

  • Initiate the plan to create a Paratransit sub-department for the implementation of a new eligibility process
  • Create a training program to train, develop and promote team members for paratransit eligibility sub-department
  • Improve management/operator relations by continuing to be more visible and available with an increased supervisor workforce
  • Continue the current taskforce/committee with operators and staff to address and improve software and schedule time concerns
  • Continue our ladders of success program designed to train, develop and promote current and future team members through our Individual Development Program (ID
  • Maintain full staffing to budgeting FTEs
  • Update and develop standard operating procedures for Transportation

 

Fleet Maintenance

Functions & Responsibilities

Fleet Maintenance is responsible for performing vehicle maintenance and inspections, mid-life overhauls, and rehabilitation of all vehicles within the fixed route and paratransit fleet. Fleet Maintenance also ensures safe and reliable vehicles to support the daily transit services provided to the public by SunBus and SunDial services.
 

Goals

  • Upgrade current radio systems to digital
  • Refinish and re-seal shop floor at Div. I after new lift post installation
  • Improve fleet readiness and decrease overtime by providing continued education to Supervisors and Technicians
  • Procure new asset management software
  • Update and develop standard operating procedures for fleet maintenance

 

SunFuels

Functions & Responsibilities

SunFuels is responsible for the operation and maintenance of SunLine Transit Agency CNG and Hydrogen fuel infrastructure.

Goals

  • Complete construction of new CNG facility
  • Complete replacement of public fuel dispensers for Thousand Palms & Indio fueling stations
  • Begin construction on new Hydrogen fueling station
  • Maintain a high level of fuel dispensing capacity for internal and public sales
  • Update and develop standard operating procedures for Sun Fuels

 

Facility Maintenance

Functions & Responsibilities

Facilities Maintenance is responsible for maintenance, inspections, repairs and rehabilitation of facilities and buildings for administration and operations located at Thousand Palms, Indio and Coachella. Facilities Maintenance ensures facilities are safe and sanitary for employees and customers.
 

Goals

  • Update and develop standard operating procedures for Facility Maintenance
  • Purchase man lift to assist in house repairs
  • Increase training for preventative maintenance of equipment
  • Centralize materials and supplies of facility maintenance

 

Stops & Zones

Functions & Responsibilities

Stops & Zones is responsible for maintaining clean, safe, and sanitary bus stop facilities. Stops and Zones also coordinates with Service Planning for the relocation, installation and removal of bus stops.
 

Goals

  • Update and develop standard operation procedures for Stops and Zones
  • Upgrade bus shelter lighting to more efficient LED light fixtures
  • Provide Supervisor development training for newly promoted supervisor
  • Improve measures that address shelter lighting vandalism

 

Finance Office

Functions & Responsibilities

The Finance Office is responsible for the budget, grant administration, accounting, sales, contracts/procurement, materials management and inventory control, cash management, investment portfolio and payroll for the Agency. The Finance Office is also responsible for the development of all financial statements, coordination of financial audits, and development of sales and taxation documents and specialized reports for SunFuels.
 

Goals

  • Implement efficiencies in payment processes
  • Implement a fuel hedging strategy
  • Improve investment strategy
Administration Office

Functions & Responsibilities

The Administration Office provides a range of support functions for SunLine Transit Agency including Human Resources, Service Planning, Community & Customer Relations, and Information Technology (IT).
 

Goals

  • Implement scheduled outreach events with focus on SunLine brand.
  • Deploy marketing efforts to increase Fixed Route ridership.
  • Improve recruiting efforts by Human Resources department to attract additional talent through “out of the box” thinking.
  • Shift focus on Fixed Route service to provide changes for routes through decision science directed on enhancing customer experience.
  • Transforming Fixed Route service for improved efficiencies.Implement software for Human Resources tracking and reporting for employees.
  • Deploy mobile ticketing system for easily accessible bus pass purchases. (IT)
  • Streamline software systems to reduce errors and exceptions thereby reducing man hours. (IT)
  • Enhancement of the Disaster Recovery and Business Continuity plans. (IT)
  • Integrate technology systems into the Agency Safety Management System. (IT)
  • Conduct technology training for Agency personnel. (IT)

 

 

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