Rider Alert - Service Levels


Introduction to Service Levels

SunLine is currently operating at a Level 3 Service

SunLine Refueled is here! While it was initially scheduled for three of the four SunLine Refueled pillars to launch on January 3, 2021 – due to continued COVID-19 concerns and the primary goal of keeping passengers and operators safe – we have launched SunLine Refueled initiative at Level 3 services until further notice.


Level 1: Regular service, no disruptions
We have the necessary resources to provide transit service.

Level 2: On weekdays, all local routes operating with frequency modifications (Saturday/Sunday will remain the same)
Level 2 service will operate all local routes with frequency modifications. 10 Commuter Link will not be in operation during Level 2.
*Paratransit service reductions

Level 3: All local routes operating on Sunday service schedule 7 days a week
Level 3 service will be based on the regularly scheduled Sunday service. 10 Commuter Link will not be in operation during Level 3 and all routes on a Sunday schedule. To see the schedule, click here.
*Paratransit service reductions

Level 4: Limited service based on available resources
Level 4 service will be based on the available resources.
*Paratransit service reductions

Level 5: No service
Level 5 will be the last resort and will consist of no service due to public health mandates.


Should there be service interruptions from impacts of COVID-19, SunLine Transit Agency will post active alerts on the website, myStop mobile app and the Agency’s Twitter account.

To learn more about SunLine's efforts in reponse to COVID-19, visit sunline.org/COVID.