SunDial Paratransit Service

For the safety of our employees and passengers, customers experiencing symptoms of illness should NOT use SunDial to travel to healthcare appointments. If you are ill, please contact your healthcare provider to arrange alternative transportation that does not involve public transit.

What is SunDial?

SunDial is a shared, origin-to-destination paratransit service designed for individuals who are functionally unable to use the SunBus fixed-route service, either permanently or under certain conditions.

Service Boundaries:

• SunDial operates within ¾ of a mile on either side of a SunBus local fixed route.
• Service is available only during the same times, days, and frequency as the local fixed-route service.
• SunDial does not serve areas covered by SunLine’s 10 Commuter Link (service from Indio to San Bernardino).

SunDial Ride Guidelines

• The SunDial Operator will pick you up at the curb of a public street, where it is safe to do so, near your designated location.
• Door-to-door service is available for riders requiring additional assistance and must be requested when making a reservation.
• Operators will wait no more than five minutes at the pickup location.
• Private driveways cannot be entered by SunDial operators.
• Rides are shared with other passengers; expect additional pickups and drop-offs during your trip.
• Cancellations must be made at least two hours before the scheduled pickup time to avoid penalties.
• Failure to cancel or be present at the pickup location will be considered a no-show, which may result in service suspension.
• SunLine reserves the right to suspend service for any passenger.

Below are two versions of the SunDial Application, a printable PDF version and a Web Version that can be completed directly online (please fill out one of the versions only):

NEW SunDial Customer Certification Application Part A & Part B (PDF Print Version) 

NEW Web Version for SunDial Customer Certification Application Part A & Part B (Web Version) 

Who Can Ride SunDial?

Eligibility Criteria: Individuals with physical, cognitive, emotional, or visual disabilities preventing them from using the SunBus fixed-route services may qualify for SunDial.

To Ride SunDial:

• Passengers must complete an eligibility process and obtain a SunDial ADA Certification ID Card.
• Visitors to the Coachella Valley may receive a temporary 21-day pass by providing disability certification from another transit agency in advance.

Fare Information

For Your Safety

• All passengers must wear seatbelts and shoulder harnesses as required by law.
• Operators will assist in securing and removing these devices.
• Exact fare is required—operators do not carry change and no refunds are issued.

Companions & Personal Care Attendants (PCA)

• Travel on SunDial is subject to space availability; inform the Reservationist if more than one person is traveling.
• Clients may bring one (1) companion and one (1) Personal Care Attendant (PCA).
• PCAs ride free of charge if pre-approved in the ADA certification process.
• Companions must pay the applicable fare.
• Additional companions may ride if space permits.
• Children under 5 that are traveling as a SunDial client must be accompanied by an adult.
• Children under 4 ride free when traveling with an eligible client.
• Parents/companions are responsible for securing children in child safety seats as required by California law.
• SunDial does not provide child safety seats.

Service Animals and Pets

• Service animals are permitted; always inform the Reservationist when booking your ride.
• Non-service animals must be in a secured cage or container and must not pose a safety risk.

Reservation Policy

To book a ride, call SunDial Reservations at 760-343-4231

• Hours: 8 a.m. – 5 p.m., seven days a week

Be prepared to provide:

• Client’s Full name (first and last name)
• Client’s ADA ID number
• Client’s Home address & phone number
• Client’s exact pickup & drop-off locations
• Client’s requested pickup time
• Client’s mobility device type (if applicable)
• Number of companions/PCA traveling with the SunDial client

Important:

• Once reservation has been made, request a confirmation number and the Reservationist’s name.
• Do not hang up if placed on hold—calls are answered in the order received.

Additional Resources