Taxi Services F.A.Q.
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Taxi Services
You must obtain an intent to hire from a cab company first.
Once you have the Intent to Hire, call the SunLine Regulatory Administration to set up an appointment. Office hours are Monday through Friday from 8 a.m. to 5 p.m..
When coming in for your appointment, you must have the following items with you:
- Driver's License
- 10 year DMV print out (new applicants only)
- Intent to Hire
- $50 in cash or credit card for payment of the permit
Obtain the name of the cab company and the driver who provided service to you. If possible, make a note of the cab number and the time in which the cab was used.
Call the SunLine Regulatory customer service number to make a report about your ride. Customer service can be reached from 8 a.m. to 5 p.m. PST. at 1-800-347-8628.
Twice a year.
Absolutely. If you expect to use a taxi service and want to negotiate a rate with the driver, most drivers will accept a negotiated fare.
Most cab companies offer training to their drivers once hired. Training varies from company to company.
- Seniors 60 years or older
- Persons with Disabilities
IN PERSON: Bring a completed Taxi Voucher Program Application to our Administrative Office located at
32-505 Harry Oliver Trail, Thousand Palms, CA, Monday through Friday 9 a.m. to 5 p.m. You must bring current proof of age or disability. Your photo will be taken.
EMAIL: Submit the completed Taxi Voucher Program Application along with current proof of age or disability and a color photo to crobin@sunline.org
MAIL: Mail the completed Taxi Voucher Program Application to SunLine Transit Agency 32-505 Harry Oliver Trail, Thousand Palms CA 92276. Please include current proof of age or disability and a color photo.
For more information call 1-760-343-3456.
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Proof of Age or Disability
Seniors 60 years or older need one of the following:
- Department of Motor Vehicle Driver’s license or Senior I.D. Card
- Current (not expired) government-issued photo identification verifying birth date
- SunLine Half-fare I.D. Card
Disabled applicants need one of the following:
- Current (not expired) government-issued photo identification verifying birth date
- Medicare Card
- SunLine ADA Certification Card
- SunLine Half-Fare I.D.
- SSI Award Letter
- SSDI Award Letter
- Veterans Administration Letter for minimum 50% disability
- Physician Verification of Disability Form* completed by physician
Once you are approved for the Program SunLine will mail you the Taxi Smart Card.
You must then load value to the card. It is not a credit card. Up to $75.00 can be added every 30 days. SunLine then doubles the value on your Smart Card, thereby providing you half fare taxi rides up to $150.00 per 30 day period. Maximum balance allowed on a card at any time is $ 450.00.
You can add value to the Smart Card by phone, 760-343-3456, with Visa/Mastercard or by mailing a check or money order to the address below. You can also pay cash in person at that same address. Allow 7 to 10 working days to receive the value on your Taxi Smart Card. Please do not send cash. Be sure to include your name, return address and telephone number.
SunLine Transit Agency
32-505 Harry Oliver Trail
Thousand Palms, CA 92276
Your Taxi Smart Card is accepted by all three Coachella Valley taxicab franchises; American Cab, Desert City Cab and Yellow Cab of the Desert.
Taxis are equipped with a reader to accept the Smart Card. Swipe your Smart Card to pay your fare.
A standard tip is paid in cash. Taxi Smart Cards cannot be used for tips.
No.
Expand All Collapse All
You must obtain an intent to hire from a cab company first.
Once you have the Intent to Hire, call the SunLine Regulatory Administration to set up an appointment. Office hours are Monday through Friday from 8 a.m. to 5 p.m..
When coming in for your appointment, you must have the following items with you:
-
Driver's License
-
10 year DMV print out (new applicants only)
-
Intent to Hire
-
$50 in cash or credit card for payment of the permit
Obtain the name of the cab company and the driver who provided service to you. If possible, make a note of the cab number and the time in which the cab was used.
Call the SunLine Regulatory customer service number to make a report about your ride. Customer service can be reached from 8 a.m. to 5 p.m. PST. at 1-800-347-8628.
Twice a year.
Absolutely. If you expect to use a taxi service and want to negotiate a rate with the driver, most drivers will accept a negotiated fare.
Most cab companies offer training to their drivers once hired. Training varies from company to company.
- Seniors 60 years or older
- Persons with Disabilities
IN PERSON: Bring a completed Taxi Voucher Program Application to our Administrative Office located at
32-505 Harry Oliver Trail, Thousand Palms, CA, Monday through Friday 9 a.m. to 5 p.m. You must bring current proof of age or disability. Your photo will be taken.
EMAIL: Submit the completed Taxi Voucher Program Application along with current proof of age or disability and a color photo to crobin@sunline.org
MAIL: Mail the completed Taxi Voucher Program Application to SunLine Transit Agency 32-505 Harry Oliver Trail, Thousand Palms CA 92276. Please include current proof of age or disability and a color photo.
For more information call 1-760-343-3456.
alt=
Proof of Age or Disability
Seniors 60 years or older need one of the following:
- Department of Motor Vehicle Driver’s license or Senior I.D. Card
- Current (not expired) government-issued photo identification verifying birth date
- SunLine Half-fare I.D. Card
Disabled applicants need one of the following:
- Current (not expired) government-issued photo identification verifying birth date
- Medicare Card
- SunLine ADA Certification Card
- SunLine Half-Fare I.D.
- SSI Award Letter
- SSDI Award Letter
- Veterans Administration Letter for minimum 50% disability
- Physician Verification of Disability Form* completed by physician
Once you are approved for the Program SunLine will mail you the Taxi Smart Card.
You must then load value to the card. It is not a credit card. Up to $75.00 can be added every 30 days. SunLine then doubles the value on your Smart Card, thereby providing you half fare taxi rides up to $150.00 per 30 day period. Maximum balance allowed on a card at any time is $ 450.00.
You can add value to the Smart Card by phone, 760-343-3456, with Visa/Mastercard or by mailing a check or money order to the address below. You can also pay cash in person at that same address. Allow 7 to 10 working days to receive the value on your Taxi Smart Card. Please do not send cash. Be sure to include your name, return address and telephone number.
SunLine Transit Agency
32-505 Harry Oliver Trail
Thousand Palms, CA 92276
Your Taxi Smart Card is accepted by all three Coachella Valley taxicab franchises; American Cab, Desert City Cab and Yellow Cab of the Desert.
Taxis are equipped with a reader to accept the Smart Card. Swipe your Smart Card to pay your fare.
A standard tip is paid in cash. Taxi Smart Cards cannot be used for tips.
No.