Civil Rights

SunLine Transit Agency
Title VI Policy Statement

SunLine Transit Agency (SunLine), treats its customers with respect and integrity: 
SunLine in accordance with the United States Department of Transportation Title VI Regulations (49 CFR part 21) operates its programs without regard to race, color, creed, national origin, sexual preference, marital status, age, medical condition, or disability in compliance with Title VI of the Civil Rights Act, California Civil Code section 51(b), or other applicable law.  

SunLine’s Title VI Policy Statement: 
Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”   SunLine grants all citizens’ equal access to all its transportation services under Title VI of the Civil Act and it is also the intent of SunLine, that all citizens are aware of their rights to such access.

Complaint Process:
Filing a Title VI  Complaint?
Persons who believe they have received discriminatory treatment or practice under Title VI may file a complaint with SunLine Transit Agency. For information on filing a complaint, contact SunLine’s Planning Department.  Complaints must be in writing and must be filed no later than 180 calendar days of the alleged discriminatory incident. The preferred method is to file your complaint in writing using this Title VI Complaint Form and send it to:

SunLine Transit Agency

Attn To: Title VI Officer
32-505 Harry Oliver Trail
Thousand Palms, CA 92276

Verbal complaints will be accepted and transcribed by the Title VI Officer.  To make a verbal complaint, call   1-800-347-8628 and ask for the Title VI Officer. You also have the right to file your complaint with the United States Department of Transportation (USDOT), a federal or state agency, or a federal or state court.
Should a complaint be filed with SunLine and an external entity simultaneously, the external complaint may supersede the complaint to SunLine and the internal complaint procedures will be suspended pending the external entity’s findings.

Investigations
Within 15 working days of receipt of the formal complaint, the Title VI Officer will notify the complainant and begin an investigation (unless the complaint is filed with an external entity first or simultaneously). The investigation will address complaints filed against transit service offered by SunLine and will be include discussion(s) of the complaint with all affected parties to determine the problem.  The complainant may be represented by an attorney or other representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of the investigation.

The investigation will be conducted and completed within 60 days of the receipt of the formal complaint.  The complainant will receive a letter stating the final decision of the General Manager by the end of the 60-day time limit. The complainant shall be notified of his/her right to appeal the decision.  Appeals may be made to the Department of Transportation.

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